Refund policy

Returns & Refunds Policy

At Mari Gavane, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 30-day return period, starting from the date your order is delivered.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Jewelry must be unused, unworn, and in its original condition.
  • All original packaging, pouches, and gift boxes must be intact.
  • A valid order confirmation or receipt is required.

For hygiene and safety reasons, we cannot accept returns of items that show signs of wear, damage caused after delivery, or alteration.

To request a return, please contact our support team at:
📧 contact@marigavane.com

After approval, you will receive detailed return instructions, including the return address. Items sent back without prior authorization will not be eligible for a refund.

Non-Returnable Items

For hygiene reasons and due to their nature, the following items are non-returnable:

  • Pierced jewelry such as earrings, once worn or with the seal opened;
  • Items purchased during sales, clearance events, or promotional offers;
  • Gift cards and store credits;
  • Personalized, engraved, or made-to-order pieces;
  • Limited edition or final sale items.

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 30 days of delivery at contact@marigavane.com, including your order number and a photo of the issue.

Once reviewed and approved, we will provide a replacement or a full refund at no additional cost to you, including return shipping.

Lifetime Color Warranty

All Mari Gavane pieces are covered by our Lifetime Color Warranty. If the color finish of your jewelry fades or tarnishes under normal use, contact us at contact@marigavane.com with your order number and a photo, and we will arrange a replacement of the affected piece.

This warranty covers the plating finish under normal wear. It does not cover physical damage, loss, or wear resulting from misuse, accidents, or contact with harsh chemicals.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size or product, please submit a return request (if eligible) and place a new order separately.

Refund Processing

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 2 business days of inspection. Please note that the time for the funds to appear in your account may vary depending on your bank or payment provider.

If you have not received your approved refund within 10 business days, please contact us at:
📧 contact@marigavane.com

Shipping Costs

Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer, unless the return is due to a damaged, defective, or incorrect item, in which case Mari Gavane covers the cost.

Contact

For any questions about returns or refunds, reach our support team at contact@marigavane.com. We aim to respond within 24 to 48 hours.